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Technical Services
NAVTEQ offers technical services to our customers through three highly trained and specialized teams.
Customer Program Management (CPM)
Customer Program Management (CPM) provides the support to help manage existing projects and bring new products to the market, including:
- Providing assistance to your engineering organization, helping define needs for programs and technical solutions
- Defining and managing comprehensive implementation plans to fulfill programs and project needs
- Developing a streamlined communications process on technical and program issues
Technical Customer Support (TCS)
NAVTEQ's Technical Content Support (TCS) team is available to help our customers develop and test new applications to aid in this challenging process. We provide:
- Assistance in defining and providing complete technical solutions for your project
- Maintaining a technical relationship with your engineering groups
- Supporting your use of the NAVTEQ digital map database and software tools
- Communicating new technical requirements throughout the process
Technical Software Support (TSS)
Technical Software Support (TSS) is just what its name implies, a support service that provides assistance and solutions, training and testing as you develop software applications. It also includes:
- Software-related assistance at the start of your project as well as throughout application development and testing
- Maintaining technical relationships with engineering groups
- Enabling software tools
- Communicating new technical requirements
Support Services
NAVTEQ offers key support services in Distribution and Marketing designed to allow our customers to focus on their core businesses.
Distribution Services
NAVTEQ's services in this area include:
- Creating customized packaging of navigation products
- Coordinating purchasing of media for your digital map data
- Handling warehousing and shipping of media
- Creating and distributing dealer training materials
Marketing Services
NAVTEQ also can serve as a bridge to consumers by managing the details of marketing promotions for your navigation services, including:
- Inbound and outbound contact management
- Directing marketing programs
- Rebate and registration programs
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